Britain's Busiest Airport - Heathrow - Season 6
Season 6
Heathrow: Britain's Busiest Airport flies in for a brand new series. It's Winter 2019, and the airport is having its busiest year to date.
This year they were expecting more than 81 million passengers to fly in and out of the UK's favourite gateway, with its 76,000 staff ready to take on whatever is thrown at them with a smile on their face.
Voiced by Joanna Lumley, this series features Heathrow filmed before Coronavirus lockdown, where on the front line are the aviation police. Returning for another series are officers Terry and Dave. Armed with semi-automatics and stun guns, they search for a mouthy passenger in Terminal 2.
Meanwhile those in charge of traveller happiness and well-being – the passenger experience managers (PEMs) have their hands full as usual.
Under the watchful eye of veteran and 'King of Terminal 2' Demi, two new PEMs Lily and Lee feature in this series, both called upon to deal with fires in the terminal.
Also joining the PEMs in the terminals this year are a brand new supporting cast of high-spirited customer service managers and ambassadors, including Sarah and Marcus who insist on making every passenger laugh and smile as much as possible as they journey through the airport.
At Britain's biggest front door is Border Force. Now in her third series, Border Force Kat deals with some sensitive immigration issues as well as a serial smoker trying to get in under the radar. Border Force's dogs are also back, sniffing their way through drugs, dosh and dodgy aftershave.
Cameras go behind the check-in desks and walk the centre line of the runway, to reveal what it's really like to keep planes flying in and out of Britain's busiest airport every 45 seconds.
Episodes
Episode 1
This time, police officers Terry and Dave deal with a missing passenger which threatens to close the airport, Ramp Team Rachel is dishing out safety fines, and in Terminal 2 security, exuberant Estefania is speechless at someone's carry-on.
Episode 2
We're back at Britain's Busiest Airport with the familiar face of airside officer Ian, who has a close shave out on the runway. Plus, veteran Border Force Officers Glen and Amarjit hunt down smuggled cargo and there's a new engineering kid on the block who's fixated with skid marks.
Episode 3
Tonight at Heathrow, it's a day like no other, with one octogenarian forcing herself into the country under the watchful eye of Passenger Experience Guru Demi. Plus, Terminal 4 turns blue, and airside Hugh has a potential environmental mess on his hands.
Episode 4
Tonight, buckle up as Heathrow's Heroes are dealing with the UK's worst winter storms. Whilst winds rage out on the airfield and safety Officer Rachel with Airside Ian go into battle with bins and royal birds, inside the terminal there's a bad smell in immigration, and rookie passenger experience manager Lee finds himself dealing with his first emergency fire.
Episode 5
At Britain's biggest front door tonight, Border Force Kat is deciding whether to allow a holiday-maker arriving with little money in and a confusing story into the UK. Meanwhile in Terminal 3 we're back with the meticulous Customer Service Agent Mr Sho, who is having issues with a 400-year-old Japanese tradition.
Episode 6
Anyone for duty free? This evening at Heathrow we're in the coloured lanes of customs and excise, rummaging through passengers' carry on, on the lookout for secret stashes. Virgin Atlantic's punctuality record is put in jeopardy by a captain's bottle of water, and there is love, actually in the air.
Episode 7
It's all upgrades and upper class at Heathrow tonight. Virgin's clubhouse manager Holly showers passengers with her VIP treatment Valentine-style, while the boys in blue, officers Terry and Dave, have to deal with an unhappy upgraded passenger. Meanwhile, a full A330 could be in trouble as a new recruit gets his first go at pushing it to the runway.
Episode 8
At Britain's Busiest Border, officers Kat and Tracy help a student from India who's arrived with no fixed abode, while out on the airfield during the mornings rush hour, Airside Ian is ducking and diving on the runway - and Terminal 4 welcomes an exuberant new ambassador.
Episode 9
At Heathrow's Terminal Four new airline on the block, Vietnam Airlines, are battling baggage woes in the lead up to the busy holiday period. Meanwhile, rookie engineer Mo comes up with an ingenious solution in a bid to ensure no one is ever stranded abroad without their luggage.
Episode 10
It's all smells tonight at Heathrow's Terminal 3 with a new restaurant, and Border Force Dog Jessie sniffing out thousands of pounds. Meanwhile, Airside Ian is ramping up his crow impersonations and Demi prevents a cardiologist having a heart attack.
Episode 11
Ever thought you could pick up someone else's boarding card and take a trip round the world? Tonight at Britain's Busiest Airport, that question will be answered. Also featuring tonight is that lesser-known loveable creature - the plane spotter – awaiting a rather rare sight.
Episode 12
In this last episode of the current series, there's something smelly in Cargo that Border Force have to get to the bottom of. Passenger Experience Manager Harry rushes to a gate that's had its door smashed in and King of Terminal 2 Demi has 700 passengers descend on him – one being a pop star.
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